Returns & Exchanges
At MELASA, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all unused items. If your selection isn't the perfect fit for your space, we are here to help with a simple and transparent return process.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all tags and protective wraps are intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing