Frequently Asked Questions
Everything you need to know about shopping for your home at MELASA.
What is the typical delivery time for furniture and home decor?
Standard shipping usually takes 3-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe handling and professional assembly.
Does MELASA offer a warranty on home products?
Yes, all MELASA furniture comes with a 1-year limited warranty covering manufacturing defects. Decorative items and textiles are covered by a 90-day quality guarantee.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your MELASA account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through Affirm or Klarna for larger home investments.
Are the materials used in your products eco-friendly?
MELASA is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes. Look for the 'Eco-Choice' badge on specific product pages.